Our commitment to service excellence.
St. Augustine TTC - Eregi is committed to ensuring our Citizen Service Delivery Charter is accessible to everyone in their preferred language and format.
Accessible in multiple languages and formats.
Choose the format that works best for you. All versions contain the same comprehensive information about our service commitments and your rights as a stakeholder.
English Version
English
What's inside
- Service standards and response timelines
- Your rights and responsibilities as a stakeholder
- Complaints, feedback and appeals procedures
- Contact channels for every service area
Kiswahili Version
Kiswahili
Ndani ya hati
- Viwango vya huduma na muda wa majibu
- Haki zako na wajibu wako kama mdau
- Utaratibu wa malalamiko, maoni na rufaa
- Njia za mawasiliano kwa kila eneo la huduma
What is a Service Delivery Charter?
A Citizen Service Delivery Charter is a formal commitment by a public institution to deliver high-quality services to its stakeholders. It outlines the standards we uphold, your rights, and our accountability mechanisms.
Your Feedback Matters
We regularly review our charter to ensure it reflects our commitment to service excellence. If you have feedback or concerns about our services, please don't hesitate to contact us.